The Real Greek Click and Collect terms and conditions of service

The Real Greek Food Company Limited (“The Real Greek”, "Company", "us", "our" or "we")

Thanks for your interest in The Real Greek.

These terms and conditions governs your use of (i) our website, located at: www.therealgreek.com and operated by the Company ("Website"); (ii) the desktop and mobile web application software, developed and owned by Quick Check Ltd., and operated by MyCheck UK Limited for an on-line click and collect and payment solution via a desktop browsers, iPhone, iPad and Android devices (“Web Application"); and (iii) any related services thereto (together “The Real Greek Click and Collect Service”).

Before you use the Website or the Web Application, please read these terms and conditions carefully. If you do not accept these terms and conditions in full please do not use The Real Greek Click and Collect Service.

Use of your personal information submitted via The Real Greek Click and Collect Service is governed by our Privacy Policy, which can be found on https://order.therealgreek.com.

We may revised these terms at any time by amending the terms on our website https://order.therealgreek.com.

Please check these terms from time to time to take notice of any changes we make, as they are binding on you.

If you have any questions relating to these terms and conditions please contact info@therealgreek.com before you use the The Real Greek Click and Collect Service.

1. Information about us:

The Real Greek Click and Collect Service is operated by the following company:

Company

Registered Address

Registration Number

VAT Number

The Real Greek Food Company Ltd.

1st Floor, 50-51, Berwick Street, London, W1F 8SJ,
ENGLAND

04918527

173 3862 92

 

2. Purpose

The purpose of The Real Greek Click and Collect Service is to provide information about our restaurants and to provide a simple and convenient click and collect service from our menu. We outline the service terms and conditions in three parts as outlined below. The terms and conditions govern both The Real Greek Click and Collect Service and The Real Greek payment by app.

section a: The Real Greek Click and Collect Service

1. Registering and creating your account

In order to make purchases using The Real Greek Click and Collect Service, you must register for an account (“Account”) and fill out a registration form. This is so that we can provide you with easy access to perform various functions on The Real Greek Click and Collect website, including the ability to view your past purchases, to store any credit and to modify your preferences.

By registering for an Account confirm that:

  1. you are eligible to enter into binding contracts;
  2. you have a valid email address; and
  3. you have a valid method of payment that is accepted by The Real Greek, such as debit or credit card (“Payment Method”).

The registration form must include the following information:

Once you finish registration, you must allocate a 4-digit password to your Account.

2. Your obligations

You agree:

  1. provide accurate, truthful, current and complete information when registering for your Account
  2. keep your details up to date;
  3. keep your Account safe by not sharing your password with others and restricting access to your Account and device;
  4. promptly notify us if you discover or otherwise suspect someone has accessed your Account; and
  5. that any person to whom your password is disclosed is authorized to act as your agent for the purposes of using (and/or transacting via) The Real Greek Click and Collect Service.

3. Unauthorized or illegal use

You must only use The Real Greek Click and Collect Service for lawful purposes. If you use The Real Greek Click and Collect Service for unlawful purposes, we reserve the right to decline any new Account registration by you, to terminate your Account, to restrict your use of The Real Greek Click and Collect Service (including any part of The Real Greek Click and Collect Service) and to prevent you from making any purchase using The Real Greek Click and Collect Service.  We may do this at our sole discretion and without any prior notice, particularly if:

  1. you violate any provision of these term;
  2. you provide incorrect information when you register for the Account;
  3. you perform and act or omission that harms us or inhibits the proper functioning of The Real Greek Click and Collect Service; or
  4. your payment or method has been blocked or restricted in any way.

We reserve the right to hold you liable for any and all damages that we suffer as a consequence of any unlawful activity by you, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of The Real Greek Click and Collect Service.

If we terminate your Account, you may not re-enroll or join under a new Account unless we formally invite you.

4. Service Availability

The Real Greek Click and Collect Service offers an ordering and pickup service from our The Real Greek restaurants.

Operating hours are communicated in the our website at www.therealgreek.com. When you are selecting a location, you can place an order and choose from the The Real Greek restaurant menu, which will provide you with the option to submit your order from your designated The Real Greek.

5. Prices

The price of any The Real Greek products will be listed on The Real Greek Click and Collect Service website.

Prices are liable to change at any time but changes will not affect orders in respect of which you have been presented with in the confirmation email, save in the case of an obvious pricing mistake whereby we will notify you as soon as we can about the pricing issue.

The prices on the website include VAT.

6. Payment

Payment for all meals and products can be made by any acceptable Payment Method through The Real Greek Click and Collect Service.  Once your order has been confirmed and you have authorized your Payment Method, your Payment Method will be charged with the amount displayed on the screen.

Payment will be made directly to The Real Greek.

7. Orders

When you place an order through The Real Greek Click and Collect Service a payment confirmation email will be sent, with a VAT receipt.

Please ensure you provide an accurate contact telephone number to ensure we can reach you in case of problem.

Orders placed outside the operating hours can only be placed for future orders, where you chose your selected time slot.

You should not consider that your order has placed and accepted unless you receive an order confirmation via email.

8. Minimum Orders

There is no minimum for orders from The Real Greek Click and Collect Service.

9. Large orders

If you want to place a large order (e.g. more than £200), you must call and order from the restaurant directly. You will then be able to place your order for the next day.

10. Our customers and customer care

Our restaurant managers are here to help or you can contact us at info@therealgreek.com if you have any problems with your order. You should contact us:

  1. If your Order is taking longer than expected;
  2. If you have a query about your order;
  3. If you wish to change or cancel your order (although this may not be possible if the order is already in progress);
  4. If you would like to provide us feedback;
  5. If you would like to complain; or
  6. If you are for any reason unhappy or dissatisfied with your order.

In the event that something goes wrong and it is within our control, we will do everything we can to rectify the situation.

11. No show

If you will not get to the location you ordered for picking up your order, you will still be charged for the meal.

If there is any problem with your order when pick it at location, please talk to our restaurant manager at the restaurant you chose to pick up from.

12. Meal Availability

All menu items are subject to availability. If the product is not available to purchase, it will be disabled on the service or you will be notified.

If one of the products in your order becomes unavailable after and order has been confirmed, we will contact you.

If The Real Greek Click and Collect Service is oversubscribed at a certain time, The Real Greek will notify you that the kitchens are at maximum capacity and that an order cannot be placed at this time.

13. Food Quality

We endeavour to get our food ready for you to collect at your chosen collection time slot, per the product description and to the correct temperature.  In the event that something goes wrong and is within our control, we will do everything we can to rectify the situation.

The Real Greek customer services will be your first point of contact via email info@therealgreek.com.

14. Allergens, Nutritional Information and Ingredients

The Real Greek highlights allergens by product.  Every attempt has been made to ensure that there is no cross-contamination of allergens but we cannot 100% guarantee that cross-contamination will not occur.

All nutritional values shown are per total portion. These nutritional values do not include add-ons. 

The nutritionals information is derived from a single day’s production, because our food is handmade, one by one, the amounts can & will differ slightly from day to day.

Ingredients are included in the product description. Recipes and menu items are subject to change.

Please contact info@therealgreek.com if you have any further queries regarding allergens, nutritionals or ingredients.

15. The Sale of Alcohol

We can only sell alcohol if it is purchased with food.

We can only sell alcohol to you if you are aged 18 or over. If you are not 18 or over you must not attempt to purchase alcohol through The Real Greek Click and Collect Service.

We operate the Challenge 25 age verification policy whereby if you are lucky enough not to look 25 or over, you will be asked to provide proof of age to show that they are at least 18 years old.

We reserve the right to refuse to hand over alcohol if you appear to be under the influence of alcohol or drugs.

We also reserve the right to refuse any alcohol to anyone who appears to be under the influence of alcohol or drugs.

 

16. Cancellation of an order by you and us

If you wish to change or cancel your order after it has been accepted and authorized, you should contact the restaurant where you have chosen to pick up your order or our customer services team at info@therealgreek.com. However, there is no guarantee that we will be able to agree to your request as the order may already be in progress.

We may cancel any order due to unforeseen circumstances and will inform you if we do this. You will not be charged for any orders we cancel. If payment has already been taken for an order we cancel, you will usually be reimbursed using the same method you used to pay for your order.

All meals and products are subject to availability.

17. Disclaimers

The Real Greek Click and Collect Service is provided on an "as is" and "as and when available" basis to users. You use The Real Greek Click and Collect Service at your own risk.

We try to ensure that the information on The Real Greek Click and Collect Service is accurate and complete but cannot guarantee this.

We may make changes to the content on The Real Greek Click and Collect Service, or to the services, products and prices described on it, at any change without notice.

We cannot guarantee that The Real Greek Click and Collect Service will be uninterrupted or error-free;

18. Intellectual Property – Terms of permitted use

You are permitted to use The Real Greek Click and Collect Service for your own personal use and can print and download for your own personal non-commercial use.

The intellectual property rights in The Real Greek Click and Collect Service, including all materials published on it are the property of The Real Greek Food Company Limited. These works are protected by copyright laws and treaties. You shall not, and shall not attempt to, obtain any title to any such intellectual property rights.

You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Real Greek Click and Collect Service without our permission.

19. Jurisdiction and governing law

These terms shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales with respect to your use of The Real Greek Click and Collect Service. If you use The Real Greek Click and Collect Service or The Real Greek website outside England you acknowledge that you do so voluntarily and that you are responsible for complying with local laws.

20. Miscellaneous

These terms and any documents specifically registered in these terms constitute our entire agreement with you on your use of The Real Greek Click and Collect Service. If any provision contained in these terms is illegal, invalid or otherwise unenforceable, that provision shall be severed from these terms and the remaining provisions shall continue in full force and effect.  

The terms of our privacy policy are outlined on our The Real Greek Click and Collect Service. You can find these conditions at https://order.therealgreek.com

 

 

These terms were most recently updated on 30th of January 2017.